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Spa Receptionist

2 months ago

London, Greater London, United Kingdom Hyatt Corporation Full time

About the Role

The Spa Receptionist will be the first point of contact for guests arriving at the spa, providing a warm and welcoming experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Greet and register guests, ensuring a smooth and efficient check-in process
  • Coordinate and manage spa appointments, scheduling treatments and services while accommodating guest preferences and therapist availability
  • Maintain a clean and organized reception area, ensuring a professional environment for guests
  • Provide exceptional customer service, addressing guest inquiries and offering information about spa services, promotions, and facilities
  • Assist with taking orders and serving food and beverages to guests in the spa
  • Perform various administrative tasks, including processing payments, handling phone calls, and maintaining client records

About You

We are seeking a highly organized and detail-oriented individual with a proven background in spa or hospitality services. You will possess excellent communication skills, a strong understanding of spa treatments, and a commitment to delivering exceptional levels of service.

Benefits

  • 12 complimentary nights per year across Hyatt Hotels worldwide
  • Discounted hotel stays for you and your family and friends
  • Uniform provided and laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels
  • Continuous learning and development opportunities

About Hyatt

At Hyatt, we care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide our actions and decisions. We are passionate about diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.