Technical Service Desk Expert
1 week ago
About the Role:
This Technical Service Desk Expert position at Reed Technology requires a skilled and experienced individual to provide technical support and assistance to our clients. The role involves handling complex technical queries, resolving issues, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Providing first-line technical support and troubleshooting services
- Maintaining accurate records of all interactions and calls
- Escalating complex issues to senior engineers and experts
- Collaborating with internal teams to resolve technical issues
Requirements:
To succeed in this role, you will need excellent communication and interpersonal skills, experience working in a fast-paced IT environment, and a strong understanding of IT service management principles.
Compensation and Benefits:
The hourly rate for this position is £15-20, and the contract duration is 6 months. You will have the opportunity to develop your skills and expertise while working with a dynamic team.
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