IT Support Specialist
1 week ago
Job Summary:
We are seeking a skilled IT Support Specialist to join our team at Reed Technology in Leeming Bar. As an IT Support Specialist, you will play a vital role in providing exceptional customer service and technical support to our clients.
Main Responsibilities:
- Handling incidents and requests for service as part of the service desk function
- Maintenance of knowledge database of well-known faults
- First line problem solution, advice and guidance
- First line monitoring of system performance and escalation of issues to appropriate engineers
- Co-ordinate and respond to enquiries from users
Requirements:
The ideal candidate will have excellent communication skills, experience working within an ITIL environment, and be able to work as part of a team. A flexible approach to working hours and demands is also essential.
Salary and Benefits:
The successful candidate can expect a salary of £15-20 per hour, paid on an hourly rate basis. This is a 6 month contract with opportunities for professional development and growth.
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