Help Desk Management Specialist

1 month ago


Potters Bar, Hertfordshire, United Kingdom Ashdown Group Full time

An Ashdown Group client based in Potters Bar, Hertfordshire requires an experienced IT Service Desk Manager to lead its expanding IT support department.


The chosen candidate will play a pivotal role in delivering exceptional customer service by efficiently handling IT queries, resolving technical issues, and collaborating with internal stakeholders.


With a team of 10 Engineers at their disposal, the successful individual will be responsible for providing first-rate technical assistance via various channels, including phone, email, and on-site visits.


To excel in this position, candidates must possess extensive knowledge of IT service delivery, solid communication skills, and a deep understanding of ITIL principles. An estimated annual salary for this role ranges from £55,000 to £80,000.


This is an outstanding opportunity for a motivated IT Service Desk Manager to take on a challenging role and drive growth within a dynamic organisation.



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