Technical Support Services Director

1 month ago


Potters Bar, Hertfordshire, United Kingdom Ashdown Group Full time

A Hertfordshire-based firm is looking for a skilled IT Service Desk Manager to oversee its office-based IT support team.


The ideal candidate will have expertise in call management, SLA management, ticket delegation, and hands-on technical support for complex issues.


In collaboration with a team of 10 technology professionals, the selected individual will provide top-notch support through a combination of phone, email, and in-person interactions.


A strong background in ITIL framework, along with proficiency in Microsoft Windows environments, is highly desirable. A competitive salary for this role is expected to be around £50,000 - £70,000 annually.


This role presents a fantastic chance for a seasoned IT Service Desk Manager to grow professionally within a thriving organisation.



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