Guest Experience Coordinator

2 weeks ago


Brodick, United Kingdom Auchrannie Resort Full time
Front Desk Position at Auchrannie Resort

Our beautiful Isle of Arran location offers the perfect blend of natural beauty and upscale amenities. As a respected hospitality provider, we take pride in delivering exceptional guest experiences.

In this pivotal role, you will work closely with the Reception Supervisor to ensure that every guest interaction meets our high standards.

Your primary duties will involve:

  • Welcoming guests warmly and ensuring a smooth check-in process.
  • Managing guest inquiries and resolving issues efficiently and professionally.
  • Upselling resort services and amenities to enhance guest experiences.
  • Processing transactions accurately, maintaining precise records of guest interactions.
  • Preparing daily reports, highlighting areas for improvement and guest feedback.


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