Duty Management Supervisor
3 weeks ago
Award-winning Auchrannie Resort on the Isle of Arran, Scotland, offers a unique opportunity for a Duty Management Supervisor to join our team. Our luxury self-catering lodges and retreats, exceptional dining experiences, and unparalleled leisure facilities make us a standout destination in the hospitality industry.
About the Job:
We are seeking a highly experienced Duty Management Supervisor to lead our team and ensure seamless guest experiences across all areas of the resort. As a key member of our management team, you will be responsible for monitoring business levels, providing support to managers and team members, and ensuring the safety and security of guests and staff.
Main Responsibilities:
- Act as Duty Manager, overseeing daily operations and providing exceptional customer service.
- Monitor business levels, provide support to managers and team members as required, and ensure the safety and security of guests and staff.
- Analyze guest feedback, provide strategic direction to improve guest satisfaction, and respond to guest reviews through all feedback channels.
- Engage and motivate team members to maintain a positive workplace culture.
Requirements:
- Proven experience in hospitality, including duty management at a 4/5-star hotel/resort property.
- Excellent people skills, with the ability to work calmly under pressure and quickly identify priorities.
- Trustworthiness, capability, and reliability to run the resort in the absence of the Resort Manager/Resort Director.
- High computer literacy, with experience responding to guest feedback directly and through review sites.
- Desire to learn and continue personal growth and professional development.
Benefits:
- Award-winning resort with excellent career opportunities.
- Modern live-in accommodation available.
- Knowledge of first aid and Scottish Licensing laws an advantage.
Salary: £35,000 - £45,000 per annum, depending on experience.
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