Resort Operations Manager
3 weeks ago
About Auchrannie Resort
Award-winning 4-star resort located on the beautiful Isle of Arran, Scotland, offering luxurious self-catering lodges and retreats, exceptional dining experiences, and unparalleled leisure facilities.
Job Summary:
We are seeking a highly skilled Resort Operations Manager to join our team. As a key member of our management team, you will be responsible for ensuring seamless guest experiences across all areas of the resort.
Main Responsibilities:
- Act as Duty Manager, overseeing daily operations and providing exceptional customer service.
- Monitor business levels, provide support to managers and team members as required, and ensure the safety and security of guests and staff.
- Analyze guest feedback, provide strategic direction to improve guest satisfaction, and respond to guest reviews through all feedback channels.
- Prepare and present guest satisfaction reports to leadership and management teams.
- Engage and motivate team members to maintain a positive workplace culture.
Requirements:
- Proven experience in hospitality, including duty management at a 4/5-star hotel/resort property.
- Excellent people skills, with the ability to work calmly under pressure and quickly identify priorities.
- Trustworthiness, capability, and reliability to run the resort in the absence of the Resort Manager/Resort Director.
- High computer literacy, with experience responding to guest feedback directly and through review sites.
- Desire to learn and continue personal growth and professional development.
Benefits:
- Award-winning resort with excellent career opportunities.
- Modern live-in accommodation available.
- Knowledge of first aid and Scottish Licensing laws an advantage.
Salary: £35,000 - £45,000 per annum, depending on experience.
-
Resort Operations Manager
10 hours ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout the OpportunityAuchrannie Resort is a unique and invested management team seeking a talented Resort Operations Manager to lead our Front of House teams. This is an excellent opportunity to join a dynamic and progressive company and contribute to its future success.The successful candidate will have a proven track record in hospitality operations,...
-
Resort Operations Director
3 weeks ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout Auchrannie ResortAuchrannie is a unique 4-star resort situated on the beautiful Isle of Arran, Scotland. We offer luxurious accommodation, including two hotels and over forty luxury self-catering lodges and retreats.Job Description:We are seeking an experienced Resort Operations Director to lead our Front of House teams and deliver exceptional guest...
-
Resort Operations Manager
7 days ago
Brodick, United Kingdom Auchrannie Resort Full timeAuchrannie Resort is a 4-star hospitality provider on the Isle of Arran in Scotland. We are looking for an experienced Restaurant Manager to join our Food and Beverage team.This role offers a unique opportunity to work in a fast-paced environment, overseeing the successful running of our two restaurants. You will assist the existing Restaurant Management...
-
Resort Reception Specialist
7 days ago
Brodick, United Kingdom Auchrannie Resort Full timeJob OverviewAuchrannie Resort is currently seeking a highly motivated and organized Guest Services Coordinator to join our front desk team. This exciting opportunity involves providing exceptional customer service to our valued guests while working collaboratively with the rest of the team to ensure seamless day-to-day operations.As a key member of our team,...
-
Resort Guest Experience Specialist
5 hours ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout Auchrannie ResortAuchrannie Resort is a scenic destination located on the Isle of Arran, Scotland. Our resort features two 4-star hotels and an extensive range of luxury self-catering lodges. Guests can enjoy fine dining at our restaurants and unwind in our spa or leisure facilities.Job Overview:We are currently recruiting for an Apprentice Hospitality...
-
Resort Culinary Director
7 days ago
Brodick, United Kingdom Auchrannie Resort Full timeCulinary Leadership RoleAuchrannie Resort is seeking a talented Head Chef to take on a leadership role in our kitchens. As a key member of our management team, you'll oversee menu planning, staff training, and food quality, ensuring that our guests receive exceptional dining experiences.Your expertise will be invaluable in driving innovation, improving...
-
Resort Beauty Professional
7 hours ago
Brodick, United Kingdom Auchrannie Resort Full timeAuchrannie Resort, located on the stunning Isle of Arran, Scotland, is seeking a skilled Spa Therapist to join our team. As a member of our award-winning ASPA spa, you will provide exceptional service and treatments to our guests, working in a unique and picturesque environment.**Job Summary:**This is an exciting opportunity to work in a luxury spa setting,...
-
Hospitality Operations Manager
3 weeks ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout Auchrannie ResortLocated on the picturesque Isle of Arran, Scotland, Auchrannie Resort is a premier hospitality destination offering two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats.We pride ourselves on delivering exceptional dining experiences across our restaurants, as well as providing guests with unparalleled...
-
Duty Management Supervisor
3 weeks ago
Brodick, United Kingdom Auchrannie Resort Full timeAward-winning Auchrannie Resort on the Isle of Arran, Scotland, offers a unique opportunity for a Duty Management Supervisor to join our team. Our luxury self-catering lodges and retreats, exceptional dining experiences, and unparalleled leisure facilities make us a standout destination in the hospitality industry.About the Job:We are seeking a highly...
-
Front of House Leadership Manager
3 weeks ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout UsAuchrannie Resort is a unique and award-winning destination located on the beautiful Isle of Arran, Scotland. Our resort offers luxurious accommodation, dining experiences, leisure facilities, and more.Job Title: Head of Guest ServicesWe are seeking an experienced leader to join our team as Head of Guest Services. As a key member of our senior...
-
Hospitality Operations Leader
6 hours ago
Brodick, United Kingdom Auchrannie Resort Full timeAuchrannie Resort OpportunitySituated on the beautiful Isle of Arran, Scotland, Auchrannie Resort offers a unique work environment with two 4-star hotels and over forty luxury self-catering lodges and retreats. As a Restaurant Supervisor, you will be part of our dynamic Food and Beverage team, working across two restaurants and supporting the existing...
-
Executive Chef
7 days ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout Auchrannie ResortAuchrannie Resort is a unique 4-star resort situated on the beautiful Isle of Arran in Scotland. We offer luxury self-catering lodges and retreats, as well as two hotels, restaurants, and leisure facilities.We're looking for an experienced Head Chef to lead our kitchen team at Brambles Seafood and Grill. This role will involve full...
-
Guest Experience Coordinator
3 weeks ago
Brodick, United Kingdom Auchrannie Resort Full timeAuchrannie Resort is a unique 4-star destination on the Isle of Arran, Scotland, offering luxurious self-catering lodges and retreats, exceptional dining experiences, and unparalleled leisure facilities.About the Role:We are looking for a Guest Experience Coordinator to join our team, who will be responsible for ensuring seamless guest experiences across all...
-
Executive Chef Manager
3 weeks ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout UsAuchrannie Resort is a unique destination on the Isle of Arran, offering luxurious accommodations and exceptional dining experiences across our restaurants.Job DescriptionWe seek an experienced Head Chef to lead our team in Brambles Kitchen. This role reports to the Resort Executive Chef and involves full operational responsibility for the kitchen...
-
Head of Culinary Operations
3 weeks ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout the JobWe're seeking an experienced Culinary Director to join our team at Auchrannie Resort. As a key member of our leadership team, you'll be responsible for driving culinary innovation and excellence across our resort.Main Responsibilities:Develop and implement new menu concepts that showcase the best of Scottish cuisine.Collaborate with our chefs to...
-
Head of Kitchen Operations
2 weeks ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout UsAuchrannie Resort is a leading destination resort located on the picturesque Isle of Arran, off the West Coast of Scotland. Our resort comprises two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. We pride ourselves on delivering exceptional dining experiences across our restaurants, as well as leisure facilities and a...
-
Hospitality Leadership Role
3 days ago
Brodick, United Kingdom Auchrannie Resort Full timeAuchrannie Resort is a unique resort situated on the beautiful Isle of Arran. We are currently seeking a Resort Manager to join our team and lead our resort to even greater heights.Key ResponsibilitiesThis role involves leading a team of dedicated staff to deliver exceptional customer service and ensure that our guests have a memorable experience. You will...
-
Head Of Guest Experience
12 hours ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout Auchrannie Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats.In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, as well as the chance for our guests to relax in our...
-
Head of Guest Services
3 weeks ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as Resort Operations Director. This is a key leadership role within our Front of House department, responsible for delivering exceptional guest experiences across the resort.Your Key Responsibilities:Lead and motivate Front of House teams to achieve high standards of...
-
Culinary Director Leader
3 weeks ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout Our RoleWe're looking for an ambitious Head of Culinary Operations to join our team at Auchrannie Resort. As a key member of our management team, you'll be responsible for delivering exceptional culinary experiences across our resort.Key Responsibilities:Lead the team to create innovative menus that showcase the best of Scottish cuisine.Maintain and...