Head of Performance Management
2 weeks ago
About Auchrannie
Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, as well as the chance for our guests to relax in our incredible leisure facilities and book a treatment in our ASPA, Scotland’s first island destination spa.
About the role:
Reporting the Revenue and Systems Director you will lead guest service and operational excellence across the Resort through direct leadership of our Reception, Reservations, Groups and Events, Country Club and Spa teams. You will work closely with the Revenue and Systems Director, Resort Manager and Duty Management team to ensure every detail of the guest journey is looked after from pre-arrival to guest reviews.
In this role, you will:
lead from the front and oversee every detail of our guests experience from pre-arrival to departure
be a supportive and visible presence across the Resort, engaging with team members and guests, looking for opportuniites to enhance team member and guest experiences at all times.
enable a positive and engaged work place culture where all team members feel valued and included
lead and support your managers to grow and continuously develop, supporting clear succesion plans for the Front of House teams and wider Resort.
motivate and train Front of House team members to deliver outstanding levels of guest service and optimize room sales.
to review monthly performance and analyse Front of House departmental results with Revenue and Systems Director, identify potential areas for improvement and capitalize on new revenue streams.
suggest and implement changes to processes to continually increase efficiencies, increase positive guest feedback, and reduce departmental costs as and where appropriate.
oversee department staffing resource planning, rotas and recruitment to match business requirements
To be a good fit for this role you will:
demonstrate strong leadership skills that inspire team members to do their best every day.
be passionate about guest service and the hospitality industry with ambitions of progressing your career within the
be able to create a sense of trust and a fun collaborative working environment with your managers.
demostrate great operational skills and a natural flair for guest service and 5 star standards
be a great communicator; active listener, negotiator, coach and trainer
enjoy being part of a unique and invested management team and contribute to the future of Auchrannie.
We are offering a competitive benefits package including the option of a modern studio apartment, complimentary leisure membership and a share of tronc.
#J-18808-Ljbffr
-
Head of Sales
1 month ago
North Ayrshire, United Kingdom Pertemps Network Group Full timeJob Description Head of Sales North Ayrshire c£50,000 + Package Are you a dynamic and results-driven professional looking for an exciting sales leadership role in Ayrshire? Our client is an established, growth driven organisation and is seeking a Head of Sales to join its forward-thinking team as they embark on their next phase of growth. About the...
-
Head of Sales
1 month ago
North Ayrshire, United Kingdom Pertemps Network Group Full timeHead of SalesNorth Ayrshire c£50,000 + PackageAre you a dynamic and results-driven professional looking for an exciting sales leadership role in Ayrshire? Our client is an established, growth driven organisation and is seeking a Head of Sales to join its forward-thinking team as they embark on their next phase of growth. About the RoleAs Head of Sales, you...
-
Head of Performance
2 weeks ago
Richmond, North Yorkshire, United Kingdom Fortus Recruitment Group Full time €10 - €15Fortus Recruitment are currently representing a local authority who are looking for a Head of Repairs to join their property services division. Working as part of a team to provide a customer-focused 24/7, 365 days per week responsive maintenance provision, the primary purpose of this role is to lead, manage, challenge, and support managers to deliver...
-
Head of Sales
1 month ago
North Ayrshire Council, United Kingdom Pertemps Network Group Full timeHead of SalesNorth Ayrshire c£50,000 + PackageAre you a dynamic and results-driven professional looking for an exciting sales leadership role in Ayrshire? Our client is an established, growth driven organisation and is seeking a Head of Sales to join its forward-thinking team as they embark on their next phase of growth. About the RoleAs Head of Sales, you...
-
Head of Sales
2 months ago
North Ayrshire, Scotland, Scotland, United Kingdom Pertemps Network Group Full timeHead of SalesNorth Ayrshire c£50,000 + PackageAre you a dynamic and results-driven professional looking for an exciting sales leadership role in Ayrshire? Our client is an established, growth driven organisation and is seeking a Head of Sales to join its forward-thinking team as they embark on their next phase of growth. About the RoleAs Head of Sales, you...
-
Executive Chef Manager
4 days ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout UsAuchrannie Resort is a unique destination on the Isle of Arran, offering luxurious accommodations and exceptional dining experiences across our restaurants.Job DescriptionWe seek an experienced Head Chef to lead our team in Brambles Kitchen. This role reports to the Resort Executive Chef and involves full operational responsibility for the kitchen...
-
Front of House Leadership Manager
4 days ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout UsAuchrannie Resort is a unique and award-winning destination located on the beautiful Isle of Arran, Scotland. Our resort offers luxurious accommodation, dining experiences, leisure facilities, and more.Job Title: Head of Guest ServicesWe are seeking an experienced leader to join our team as Head of Guest Services. As a key member of our senior...
-
Chief Accommodation Officer
4 weeks ago
Brodick, United Kingdom Auchrannie Resort Full timeHead of AccommodationAuchrannie Resort, a unique destination on the Isle of Arran, Scotland, seeks an exceptional leader to spearhead our guest service and operational excellence.About the Role:The successful candidate will report directly to the Revenue and Systems Director, leading teams across Reception, Reservations, Groups and Events, Country Club, and...
-
Operations Manager
4 days ago
North Ayrshire, United Kingdom RECRUITMENTREVOLUTION Full timeAbout the Role: As a seasoned professional in manufacturing operations, you will oversee the activities of production personnel to achieve key performance metrics. With a strong focus on productivity, efficiency, and quality, you will ensure seamless execution of orders while maintaining adherence to operational standards. Your Key Responsibilities: * Manage...
-
Head Housekeeper
3 weeks ago
Liverpool, North West, United Kingdom Kanso Facilities Management Ltd Full timeHead Housekeeper - From£40,000 per annumThe following information provides an overview of the skills, qualities, and qualifications needed for this role.Head Housekeeper Roles and ResponsibilitiesTo lead the Management, control and administration of the Housekeeping department including the bedrooms the bedrooms, public areas and all ancillary service...
-
Head of Culinary Operations
4 days ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout the JobWe're seeking an experienced Culinary Director to join our team at Auchrannie Resort. As a key member of our leadership team, you'll be responsible for driving culinary innovation and excellence across our resort.Main Responsibilities:Develop and implement new menu concepts that showcase the best of Scottish cuisine.Collaborate with our chefs to...
-
Head of Guest Services
4 days ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as Resort Operations Director. This is a key leadership role within our Front of House department, responsible for delivering exceptional guest experiences across the resort.Your Key Responsibilities:Lead and motivate Front of House teams to achieve high standards of...
-
Culinary Director Leader
4 days ago
Brodick, United Kingdom Auchrannie Resort Full timeAbout Our RoleWe're looking for an ambitious Head of Culinary Operations to join our team at Auchrannie Resort. As a key member of our management team, you'll be responsible for delivering exceptional culinary experiences across our resort.Key Responsibilities:Lead the team to create innovative menus that showcase the best of Scottish cuisine.Maintain and...
-
Commercial Director
1 month ago
North Ayrshire, United Kingdom Pertemps Network Group Full timeAbout the OpportunityEstablished in North Ayrshire, our client is a growth-driven organisation seeking a dynamic and results-driven Head of Sales to lead its sales team into the next phase of growth.This exciting role offers a competitive salary of circa £50,000+, along with a generous benefits package including a pension, health care, and death-in-service...
-
Head of Manufacturing Operations
7 months ago
South Ayrshire, United Kingdom Group SRS Full timeOur client a leading processing and manufacturing business have newly created a senior management role, Head of Operations (Scotland). Reporting directly to the MD, this is an exciting opportunity to lead the Scottish operations, responsible for the delivery of business targets across both operations in South Ayrshire and East Lothian. You will be...
-
Engineering Maintenance Manager
4 weeks ago
North Ayrshire, United Kingdom HAYS Full timeWell established industrial manufacturer looking for an Engineering Maintenance Manager based in Ayrshire Engineering Maintenance Manager (Manufacturing)AyrshireJob DescriptionI am dealing with a good client of mine who is a large industrial manufacturer to assist them in sourcing an Engineering Maintenance Manager for their site in Ayrshire. Reporting to...
-
Head Of Analysis
1 week ago
North Watford, United Kingdom University Of Central Lancashire Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.The University of Central Lancashire's Strategic Data Team are recruiting for a Head of Analysis.This role will support the delivery of operational and strategic data reporting; producing analysis and insight to inform strategic decision-making and improve...
-
Head Of Manufacturing
6 days ago
North Yorkshire, United Kingdom Austin Fraser Full timeHead of ManufacturingSherburn in ElmetDays: Monday to Friday 8.30am-5pm, Friday finish at 2.30pmSalary: £70k + up to 10% bonus, pension, 34 days holidayAre you looking for an exciting new challenge within a leading international manufacturing company?Our client is an internationally renowned, family-owned business looking for a Head of Manufacturing to lead...
-
Head Brewer
2 months ago
North London, London, United Kingdom Corecruitment International Full timeHead Brewer, Global Beer Brand , Scotland, Up to £85,000*RELOCATION PACKAGE AVAILABLE*My client is a globally recognized, award-winning beer company renowned for its craft and innovation. With a heritage steeped in tradition and a commitment to sustainable, cutting-edge brewing, they are looking for a passionate and experienced Head Brewer to lead the team...
-
Head of Cleaning Services
2 weeks ago
North Walsham, Norfolk, United Kingdom Contract Personnel Limited Full timeJob Description:The Head Housekeeper will be responsible for managing budgets, ensuring daily awareness of performance, and discussing weekly operations performance with the Operations Manager.The ideal candidate will have excellent leadership skills, be able to coach and support team development, and implement department and client safety and security...