Resort Front Desk Representative
3 weeks ago
Situated on the stunning Isle of Arran, we offer an unforgettable getaway amidst breathtaking Scottish landscapes.
With two 4-star hotels and luxurious self-catering options, our resort boasts an array of amenities, including award-winning restaurants, leisure facilities, and the prestigious ASPA spa.
Job Responsibilities:We seek a highly motivated individual to join our front desk team as a Guest Experience Coordinator. This exciting role involves working closely with the Reception Supervisor to ensure seamless guest interactions.
The successful candidate will possess excellent communication skills, maintaining a professional demeanour under pressure. Key responsibilities include:
- Respond promptly to guest inquiries, resolving issues efficiently and effectively.
- Provide a warm welcome to all guests, creating a positive first impression.
- Stay abreast of resort offerings, island activities, and local attractions to inform guests of available options.
- Process transactions accurately, maintaining precise records of cash and credit payments.
- Prepare daily reports, detailing guest feedback and suggestions for future improvements.
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