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Customer Service Coordinator

2 months ago

Manchester, United Kingdom Johnson Controls Full time

About the Role

The Customer Service Coordinator will play a vital role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements. This position is responsible for coordinating the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are met.

Key Responsibilities

  • Effectively communicate and build strong relationships with customers, installation engineers, and managers.
  • Prepare programs and schedules for installations.
  • Negotiate with suppliers and coordinate the delivery of materials and equipment.
  • Coordinate the manpower planning of a team of engineers.
  • Produce accurate and timely information for engineers and customers.
  • Monitor installation progress to ensure timely completion and minimize downtime.
  • Ensure all installation information is up-to-date and complete.
  • Assist with scheduling sub-contractors.

Requirements

  • Customer service experience.
  • Strong organizational skills.
  • Proficiency in Microsoft Office.

Preferred Qualifications

  • Experience in scheduling and coordinating field-based engineers or a similar field.
  • Knowledge of the security systems industry or construction/facilities industries.

What We Offer

  • Competitive salary.
  • 25 paid holidays + Bank Holidays & sick pay.
  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts, cycle 2 work scheme, and discount on Johnson Controls security products.
  • Extensive product and on-the-job/cross-training opportunities.
  • Encouraging and collaborative team environment.
  • Career development through various career ladders.
  • Dedication to safety through our Zero Harm policy.
  • Access to business resource groups.
  • Training on our company values.