Customer Service Coordinator

4 days ago

High Wycombe, Buckinghamshire, United Kingdom Trinity Resource Solutions Full time
Job Description

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Trinity Resource Solutions.

Key Responsibilities:

  • Manage orders across multiple sites and international partners, ensuring seamless communication and timely delivery.
  • Provide fast and accurate responses to customer inquiries, resolving issues efficiently and effectively.
  • Ensure adherence to our segmentation process, maintaining high standards of quality and consistency.
  • Comply with regulatory requirements and internal processes, guaranteeing accuracy and precision in all administrative tasks.
  • Liaise with commercial teams to discuss pricing, minimum order quantities, and logistics, fostering strong relationships and driving business growth.
  • Ensure the best possible information flow to customers regarding logistics and lead times, maintaining transparency and trust.
  • Manage and continually improve pricing, quotation, and price files, staying up-to-date with market trends and competitor analysis.
  • Administer systems consistently and accurately, ensuring data integrity and reliability.
  • Act as an internal customer champion, promoting a culture of excellent customer service and support.
  • Assist across the department wherever needed, demonstrating flexibility and a willingness to learn and adapt.

Requirements:

  • GCSE or equivalent qualification in Maths and English, demonstrating strong foundational skills.
  • Experience in customer service and/or sales support, with a proven track record of success.
  • Proficiency in Microsoft products, including Excel and Word, with the ability to learn and adapt to new systems and technologies.

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