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Automotive Service Appointment Coordinator
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Automotive Service Appointment Coordinator to join our team at Sheehy Auto Stores. As a key member of our service department, you will be responsible for scheduling service appointments, communicating with customers, and ensuring a seamless experience for our clients.
Key Responsibilities
- Schedule Service Appointments: Coordinate with customers to schedule service appointments, ensuring timely and efficient service delivery.
- Customer Communication: Respond to customer inquiries, provide updates on appointment status, and address any concerns or issues in a professional and courteous manner.
- Appointment Confirmation: Confirm scheduled appointments and follow up with customers to ensure their needs are met.
- Maintenance Recommendations: Advise customers on recommended maintenance schedules to ensure their vehicles are properly serviced.
- Requirements
- Strong Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and colleagues.
- Technical Skills: Proficient in using computer software, including Outlook, Excel, and Word.
- Customer Service Background: Previous experience in customer-facing roles, with a strong focus on providing exceptional service.
- Reliability and Punctuality: Demonstrate a strong commitment to reliability and punctuality, ensuring timely completion of tasks and responsibilities.
Equal Employment Opportunity
Sheehy Auto Stores is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
