Automotive Service Appointment Coordinator
4 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Automotive Service Appointment Coordinator to join our team at Sheehy Auto Stores. As a key member of our service team, you will be responsible for scheduling service appointments, communicating with customers, and ensuring a seamless customer experience.
Responsibilities
- Schedule service appointments and communicate with customers to confirm details
- Actively listen to customers, addressing their concerns and providing solutions
- Respond promptly to customer inquiries and concerns via phone and online channels
- Provide maintenance recommendations and advise customers on repair needs
- Confirm scheduled and missed appointments to ensure customer satisfaction
Requirements
- Strong computer skills, including proficiency in Outlook, Excel, and Word
- Excellent customer service background and communication skills
- Punctual, reliable, and eager to improve
- Clean driving record and valid driver's license
Equal Employment Opportunity
Sheehy Auto Stores is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.
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