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Customer Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Executive to join our team at Reed. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their queries are answered promptly and accurately.
Key Responsibilities:- Customer Service: Provide customer service through our Live Chat application, ensuring queries are answered promptly and accurately.
- Complaint Handling: Handle complaints and quality issues systematically, liaising with relevant departments to resolve them.
- Logistics Coordination: Coordinate with delivery partners to address any arising issues.
- Team Collaboration: Work closely with production teams across all locations to ensure smooth operations.
- Artwork Resolution: Collaborate with the studio team to resolve artwork-related issues.
- Customer Feedback: Monitor and respond to customer feedback on Reviews and Trustpilot platforms.
- Administrative Tasks: Perform general administrative tasks and assist the Finance Manager as needed.
- Experience: Experience in a print and logistics environment is beneficial.
- Live Chat Skills: Familiarity with Live Chat customer service support is advantageous.
- Attention to Detail: Keen attention to detail and a commitment to accuracy.
- Technical Skills: Proficiency in Microsoft Office products and intermediate IT skills.
- Communication Skills: Excellent communication skills, both oral and written.
- Competitive Salary: Competitive salary based on experience.
- Holiday Entitlement: 23 days holiday per annum.
- Working Hours: Monday to Friday working pattern, 9am to 6pm, 40 hours per week.
