Customer Service Representative

2 days ago


High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Group Full time

At Paradigm Housing Group, we are seeking a skilled Customer Service Representative to join our Contact Centre team. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring our customers receive the support they need.

Key Responsibilities:

  • Handle a wide range of customer enquiries by phone and email, providing effective solutions to housing and repairs-related issues.
  • Collaborate with colleagues across the organisation to provide seamless customer experiences.
  • Utilise excellent communication skills to deliver outstanding service and resolve customer complaints.

What We Offer:

  • A comprehensive training plan, including a full-time office-based induction period.
  • Hybrid working arrangements, allowing you to work from home 3 days a week and in the office for 2 days.
  • Fantastic internal opportunities for personal and career development.

Job Details:

  • Full-time: 37 hours per week, Monday to Friday (shift times between 8:00 AM and 5:30 PM).
  • Part-time: Minimum 20 hours per week.
  • All positions are offered as initial 12-month fixed-term contracts.

How to Apply:

To register your interest, please click the apply button and attach your CV. Our hiring teams will review applications and shortlist candidates for the event.



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