Customer Service Representative
7 days ago
Key Responsibilities:
* Answer customer queries and resolve issues in a timely and professional manner
* Manage customer accounts, including balance transfers, direct debits, and credit limit alterations
* Provide excellent customer service at all times, building and maintaining a professional relationship with customers
* Process card payments and investigate recurring issues
* Work with internal teams to provide a streamlined experience for customers
Requirements:
* Customer service experience (face to face or telephone)
* Understanding of credit cards
* Excellent communication and listening skills
* Good level of spoken and written English
* Ability to work as part of a team
* Good telephone manner
* Ability to work under pressure and manage stress
* Customer focused and results-orientated
If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.
About TSYS Managed Services EMEA:
TSYS Managed Services EMEA is a global payments company that provides financial solutions to banking and building societies in the UK and Europe. We are part of a larger worldwide organisation called Global Payments, which operates in over 80 countries worldwide.
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