Community Coordinator

3 hours ago

Leamington Spa, Warwickshire, United Kingdom McCarthy Stone Full time

About the Role

We are seeking a skilled and customer-focused individual to take on the role of House Manager at one of our retirement living estates. As a key member of our team, you will be responsible for providing exceptional customer service and managing the day-to-day operations of the estate.

Key Responsibilities

  • Welcoming new homeowners and supporting them to settle into their apartments
  • Providing a professional front-of-house service and dealing with visitors in a friendly manner
  • Being the first point of contact for homeowners and offering them help, support, and advice as necessary
  • Working collaboratively with our partners and suppliers to ensure the smooth running of the estate
  • Managing the development of the gardens and grounds in an efficient and effective manner
  • Facilitating social interaction and helping homeowners to enjoy retirement living to the full
  • Ensuring that all health and safety requirements are adhered to

Requirements

  • Excellent communication skills with a real "can-do" attitude
  • Extensive experience in a professional customer service-oriented position
  • A professional approach with high-quality standards
  • Ability to thrive in a busy and varied role, where every day will be different
  • Be resilient and able to problem-solve effectively
  • Awareness of basic health and safety will be a distinct advantage
  • Good level of computer literacy, including Microsoft Word and Outlook
  • Previous or current work-based first aid qualifications will be an advantage

About Us

McCarthy Stone is the leading UK retirement living provider, offering a range of services and support to our homeowners. As a member of our team, you will have the opportunity to make a real difference in the lives of our homeowners and contribute to our mission of providing exceptional customer service and support.

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