Community Coordinator
3 weeks ago
About the Role
We are seeking a skilled and customer-focused individual to take on the role of House Manager at one of our retirement living estates. As a key member of our team, you will be responsible for providing exceptional customer service and managing the day-to-day operations of the estate.
Key Responsibilities
- Welcoming new homeowners and supporting them to settle into their apartments
- Providing a professional front-of-house service and dealing with visitors in a friendly manner
- Being the first point of contact for homeowners and offering them help, support, and advice as necessary
- Working collaboratively with our partners and suppliers to ensure the smooth running of the estate
- Managing the development of the gardens and grounds in an efficient and effective manner
- Facilitating social interaction and helping homeowners to enjoy retirement living to the full
- Ensuring that all health and safety requirements are adhered to
Requirements
- Excellent communication skills with a real "can-do" attitude
- Extensive experience in a professional customer service-oriented position
- A professional approach with high-quality standards
- Ability to thrive in a busy and varied role, where every day will be different
- Be resilient and able to problem-solve effectively
- Awareness of basic health and safety will be a distinct advantage
- Good level of computer literacy, including Microsoft Word and Outlook
- Previous or current work-based first aid qualifications will be an advantage
About Us
McCarthy Stone is the leading UK retirement living provider, offering a range of services and support to our homeowners. As a member of our team, you will have the opportunity to make a real difference in the lives of our homeowners and contribute to our mission of providing exceptional customer service and support.
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