Reception Supervisor
4 weeks ago
WE ARE THE AA SMALL HOTEL GROUP OF THE YEAR
What you'll be doing?
As a key member of our front of house team, you will play a crucial role in ensuring our guests receive exceptional service and have a memorable experience at our hotel. Your responsibilities will include coaching and developing our team in customer service and selling skills, identifying opportunities to upsell products and services, and maintaining high standards of professionalism.
What you'll need?
- To be professional, knowledgeable, and dedicated to delivering first-class experiences to guests and hotel residents.
- To be a natural people manager with the ability to lead a team.
- To be a manager who is motivated by developing their team and seeing them succeed.
- To have strong communication and interpersonal skills with the confidence to build relationships with guests and members of the hotel team.
- To have a warm and welcoming personality with high standards of professionalism.
- To have knowledge of Avondata and Microsoft Office skills.
What's in it for you?
Our bespoke Eden Extra's benefits platform offers:
- Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service.
- Fairly distributed Service Charge/Gratuities paid monthly.
- Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways, and utilities.
- Access to our wellbeing centre with Hello Fresh Recipes, fitness videos, and money management tools.
- Cycle to Work Scheme and Electric Vehicle Lease Scheme.
- Health plans for dental, optical, alternative healthcare, and 24-hour GP access.
- Discounted stays, spa treatments, golf, and leisure access across EHC properties.
- Support via our Wellbeing Strategy based on Money, Mind, Body & Heart.
- Access to Eden Engage – our employee portal with regular team news.
- Grow with us via apprenticeships and bespoke leadership programmes.
- Enhanced family-friendly policies.
- Return to work financial support for those returning from maternity leave.
Our culture focuses on collaboration, and we regularly involve our teams in helping to shape this via:
An opinion that counts – regular surveys and forums that ask YOU for YOUR opinion.
A 'You said, we did' approach so that you know we're taking your feedback seriously.
A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ.
We are proud to be members of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart of all we do – we lead with a values-led approach based on Heart, Honesty, Spirit, and Team.
Eden Hotel Collection is a passionate advocate of providing equitable workplaces, as such we seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills.
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