Reception Supervisor

6 months ago


StratforduponAvon, United Kingdom Welcombe Hotel Full time

'''Job Overview:'''

'''Duties:'''
- Greet and welcome guests with a friendly and professional demeanor
- use of PMS system to check and make reservation, the customer journey and follow -up
- use and train others on other systems such as open table
- Forward plan and allocate to improve guest experience
- Answer phone calls, take messages, and direct calls to the appropriate person or department
- Provide general administrative support such as filing, photocopying, and data entry
- Schedule appointments and maintain calendars for staff members
- Manage incoming and outgoing mail, packages, and deliveries
- Maintain office supplies inventory and place orders as needed
- Assist with basic bookkeeping tasks using QuickBooks software
- Perform clerical duties such as typing, proofreading, and organizing documents
- Handle sensitive information in a confidential manner
- Ensure the reception area is clean and presentable at all times

'''Qualifications:'''
- Proven experience as a Receptionist or in a similar role
- Strong organizational skills with the ability to multitask effectively
- Excellent phone etiquette and customer service skills
- Attention to detail and accuracy in data entry and record keeping
- Ability to prioritize tasks and work independently with mínimal supervision
- Familiarity with QuickBooks or other accounting software is a plus

**Salary**: £12.45-£12.50 per hour

Expected hours: 40 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site gym
- On-site parking
- Referral programme

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Stratford-Upon-Avon (required)

Ability to Relocate:

- Stratford-Upon-Avon: Relocate before starting work (required)

Work Location: In person



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