Nights Supervisor

7 months ago


Newcastle upon Tyne, United Kingdom KE Hotels (Newcastle) Full time

 As Nights
Supervisor, you will be key to delivering a friendly and efficient service. You
will work as part of a team to create a warm and welcoming atmosphere for all
our guests and ensure they have a great experience, whilst supporting
management to ensure a smooth service throughout the hotel.



You will be
instrumental in leading, coaching, mentoring, and developing a team to be
attentive to our guests needs from the moment they arrive with us. All whilst
bringing your own unique charm and personality



We want our team
members to enjoy coming to work and provide a friendly and supportive
environment for you to work in. We recognise success and commitment; we
encourage leadership and exceptional service and believe hard work should be
acknowledged.



You will develop
personally through meeting and working with a diverse team of industry
professionals as we create memorable guest experiences together, and for those
keen to develop you’ll have the opportunity to explore the business with
various career options, across IHG and KE Hotels.



We need you to….



· Assist
Management with the daily running of Reception, delivering on all key metrics,
across the department.



· Ensure the
minimum number of security checks are carried out on each shift, with emphasis
on fire safety and the overall security of the building.



· Take
responsibility for conducting the nighty audit to close the day's business and
liaise with the accounts team to ensure accuracy.



· Preferably have
a good understanding of Microsoft Excel and experience using Opera PMS system,
however, this is not essential.



· As Nights
supervisor, you and your team will cover all aspects of Reception, alongside
bar service and room service.



· Be the main
point of contact for all guests overnight, actioning any requests in an
efficient and timely manner and dealing with any problems / resolving any
complaints in a courteous and professional manner.



· Be passionate to
develop in the industry.



· Help to build
and maintain the hotels reputation.



· Have hospitality
'eyes'…spotting what our guest needs before they do.



· Have a positive,
can-do approach.



· Be flexible,
working across all days of the week, including weekends and bank holidays.



· Have a keen eye
for detail, delivering an exceptional level of service through a relaxed and
professional approach.



· Encourage, set,
and achieve the highest standards across all areas (customer service, hygiene,
health & safety).



· Assist with
other managerial tasks; including but not exclusively; compliance, brand
standards and training.



In return, we
offer:




  • Competitive rates of pay
  • 28 holiday days (8 bank
    holidays + 20 days holiday) pro rata
  • Automatic Enrolment into a
    workplace pension scheme
  • Use of worldwide IHG team
    member rates
  • Free onsite, city centre
    parking
  • Use of onsite fitness room
  • Staff canteen
  • Uniform provided /
    allowance
  • Professional development,
    mentoring and training.

Job Types:
Permanent, Full-time



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