Reception Supervisor

6 months ago

Newcastle upon Tyne, United Kingdom Melia Hotels International Full time

**_“The world is yours with Meliá”_**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

**INNSiDE Newcastle**

A hotel with a great deal of personality in downtown Newcastle. One part history, one part avant-garde, a vibrant combination that is perfectly reflected in this unique urban hotel. Located on the city's historic quayside and with views of the River Tyne. A magnificent location and easy access, make it the ideal base for exploring everything that Newcastle has to offer.

***Salary package: £25,418 plus service charge **// Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

**_Reception Supervisor_**_ (Maternity Cover - 12 months)_

**MAIN JOB PURPOSE**: To provide an efficient and courteous service to guests at all times

This role requires natural professionalism to ensure a seamless experience and with a desire to create a relaxed environment for our guests. You will work closely with your team and the other departments to ensure all team members are knowledgeable in the day-to-day business, events, VIP’s and special requests and are able to trust their instincts and use their initiative when making decisions around our guests needs.

You will be a confident supervisor and communicator with the ability to build strong rapports with a range of departments. Our Reception Supervisor will continually develop their expertise, support and help to build a team who are able to deliver the unexpected and coach them to maximise revenue with upselling opportunities.

**_Responsibilities will include, but are not limited to:_**
- To promote positive working relationships with the team members of the Rooms department, and with other departments such as Reservations, Finance, Housekeeping, and Maintenance.
- To perform duty manager shifts, which will involve being a first point of contact for associates and guests, communicating effectively between departments, and maintaining the health and safety of the daily operation.
- To actively promote a safe working environment on a day-to-day basis, ensuring associates are adhering to health and safety policies and procedures
- To be actively involved in all Rooms promotions, internally and externally and ensure good communication within the Hotel.
- To ensure the Front Office Team are fully aware and briefed of all promotional activity within the Food and Beverage outlets and actively informing guests on arrival.

**_What are we looking for?_**
- Experience in a related activity in the hospitality sector.
- Fluency in English, additional language would be a plus.
- Knowledge of the Opera system

**Because belonging to the great Meliá family is being VIP**
- **Competitive Salary**
- **Holidays**:28 days’ holiday including 8 public holidays _(pro-rata)_
- **Contributory pension scheme**
- **Discounted dental and health cover with HSF**
- **Personal Development**:programs designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts**:with Perks at Work

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
- At Meliá Hotels International, we are committed _**_to_**_ _**_equal opportunities between women and men_**_ _in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._
- We promote our commitment _to_ _**_equality and diversity_**_, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that_ _**_diversity and inclusion among our employees are essential for our success as a global company_**_._
- Additionally, we support the sustainable growth of our industry through_ _**_a socially responsible team_**_. In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_". Thanks to all our collaborators, we make it possible._

If you want to be** “Very Inspiring People”**, follow us on:
**INSTAGRAM** **-** **TWITTER** **-** **LINKEDIN** **-** **INDEED** **-** **GLASSDOOR**

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