Nights Supervisor
2 weeks ago
About the Role
The Night Supervisor is a key position within the hotel, responsible for delivering exceptional guest experiences and ensuring seamless operations during nighttime hours.
- Guest Service Expertise
- Leadership and Team Development
- Operational Efficiency
- Security and Compliance
Responsibilities:
- Assist Management in the daily running of Reception, focusing on key metrics and performance indicators.
- Ensure the minimum number of security checks are carried out each shift, prioritizing fire safety and overall building security.
- Conduct the nightly audit to close the day's business and collaborate with the accounts team for accuracy.
- Have a good understanding of Microsoft Excel and experience with Opera PMS system, although not essential.
- Be the primary point of contact for overnight guests, addressing requests in a timely and efficient manner.
- Develop and maintain relationships with guests, resolving issues and complaints in a courteous and professional manner.
- Participate in career development opportunities within the hotel and IHG group.
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