Nights Supervisor

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KE Hotels (Newcastle) Full time

About the Role

The Night Supervisor is a key position within the hotel, responsible for delivering exceptional guest experiences and ensuring seamless operations during nighttime hours.

  • Guest Service Expertise
  • Leadership and Team Development
  • Operational Efficiency
  • Security and Compliance

Responsibilities:

  • Assist Management in the daily running of Reception, focusing on key metrics and performance indicators.
  • Ensure the minimum number of security checks are carried out each shift, prioritizing fire safety and overall building security.
  • Conduct the nightly audit to close the day's business and collaborate with the accounts team for accuracy.
  • Have a good understanding of Microsoft Excel and experience with Opera PMS system, although not essential.
  • Be the primary point of contact for overnight guests, addressing requests in a timely and efficient manner.
  • Develop and maintain relationships with guests, resolving issues and complaints in a courteous and professional manner.
  • Participate in career development opportunities within the hotel and IHG group.


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