Events Bars Supervisor

6 months ago


Kingston upon Hull, United Kingdom Doubletree by Hilton Hull Full time

This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment.

The hotel boasts 165 bedrooms and a 1,000sqm ballroom for events and conferences. There is a Marco Pierre White Steakhouse and Grill offering hearty meals and a pleasurable atmosphere. Guests will enjoy relaxing with food and drinks in our lounge bar or may choose to visit our rooftop bar The Lexington for panoramic views of Hull and a handmade cocktail on the terrace.
- What's in it for you? *

Joining our team allows you to experience the benefits that come from working with the leaf HOSPITALITY group. We have one simple value that unpins everything we do; Be Excellent. You'll be joining a team who loves what they do, cares about our people, upholds great hospitality, and values our team's input. You'll be working with leaders who act with integrity and are human.

We will invest in your continued learning and development and allow you the room to grow within the Company. We work with global brands which provide great training and worldwide opportunities.

You'll have access to some excellent benefits too like increased holiday allowance, discounted hotel stays, and family-friendly leave. We understand pay is important to our team and that's why we ensure we are competitive in the marketplace in this area. In addition, we have tips, incentives, and bonus schemes in place.

**Person Specification**

We are seeking a confident and interpersonal individual who has a passion for all things hospitality

You will love working with people and will be a positive person with natural leadership skills. You will ideally have previous supervisory experience working within a hospitality setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you.

**The Role**

The Events Bars Supervisor will be a responsible individual with the ability to run shifts from start to finish, which would include cash/till management, ordering stock and stock control within the event bars and ensuring the highest levels of customer service is being delivered from the team.

Your supervisory duties will include supporting with recruitment and HR tasks such as interviewing, onboarding and training new team members. You'll also uphold and instil the right ethos and culture among the team. The Events Bars Supervisor will handle escalated guest questions, queries and swift complaint resolution. And will carry out general supervisor duties such as admin tasks.

Your hands-on duties will help to drive revenue where possible by letting guests know about all products and services available to them and upselling drinks and packages. You will also form excellent relations with frequent clients and will have excellent communication skills.

Supporting all areas of the Meetings and Events Department from setting rooms, meeting and greeting clients, conducting show rounds and ensuring true hospitality is present at all guest touch points.

From arrival drinks receptions, preparing pre ordered table drinks, busy event bars and table drinks service during banquets this will all be in a days work for the Events Bars Supervisor

**Key Responsibilities**
- Prepare the bars for upcoming even
- Liaising with the hotel's sales team to ensure all client particulars are carried out as requested
- Coaching and mentoring the team
- Recruitment and onboarding of new team members
- Reviewing and supporting with the weekly rota
- Cash and card handling duties
- Act as a brand and hotel ambassador
- Leading and running shifts, this will include carrying out pre-shift briefs and delegating tasks accordingly
- Managing escalated customer complaints and queries in a professional manner and in line with brand guidelines
- Supporting the department manager with stock ordering, controlling and rotation
- Carrying out all Food and Beverage Assistant duties, including direct front line service

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