Customer Experience Specialist

2 days ago


London, Greater London, United Kingdom Fendi Italia Srl Full time

We are seeking a Customer Experience Specialist to join our team at Fendi Italia Srl. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth through personalized service and product knowledge.

Key Responsibilities:

  • Develop and maintain strong relationships with clients, ensuring loyalty and repeat business through effective communication and follow-up.
  • Provide expert knowledge of our products and services to clients, offering personalized advice and guidance to meet their luxury lifestyle needs.
  • Work closely with colleagues to achieve sales targets, share best practices, and drive business results.

Requirements:

  • Minimum 5 years' experience in the retail fashion industry, with a proven track record of success in luxury sales.
  • Bachelor's degree or equivalent is preferred, with a strong focus on business, marketing, or a related field.
  • Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Estimated Salary: €50,000 - €70,000 per annum, depending on experience and qualifications.



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