Customer Experience Specialist
1 month ago
Estimated Salary: £30,000 - £40,000 per annum
About the Role:We are seeking an experienced Customer Experience Specialist to join our team. As a key member of our housing operations department, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.
Key Responsibilities:- Conduct site visits to ensure new properties meet required standards
- Provide home demonstrations for new customers, showcasing the features and benefits of our properties
- Visit customers with issues or queries, resolving problems and escalating concerns to relevant teams when necessary
- Review performance areas and conduct site visits to ensure customers receive the right level of service
- Manage your own diary, balancing site visits with administrative tasks
- Ensure a smooth handover for customers from LGAF to Management Providers
- Collaborate with other teams to address key customer focus areas
- A background in housing and/or property management
- Previous experience working in customer service, ideally in housing
- A strong interest in customer experience and what matters to customers
- First-hand experience of customer interaction and the ability to proactively manage workload
- Performance-related bonus plan and share schemes
- Generous pension contribution
- Life assurance
- Private medical insurance (permanent employees only)
- At least 25 days holiday, plus public holidays
- Competitive family leave
- Participate in our electric car scheme
- Discounts on our products and at high street stores and online
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