Service Administrator
1 day ago
Job Title: Service Administrator
About the Role:
We are seeking an experienced Service Administrator to join our team in Glasgow. As a key member of our business, you will be responsible for ensuring that our in-house databases are up-to-date with all service contract information.
Key Responsibilities:
- General administrative duties, including receiving incoming calls and managing our inbox.
- Taking client queries and distributing/answering as necessary.
- Collating and recording field data submitted from engineers.
- Supporting the ordering of parts and receipt of incoming materials.
- Collecting timesheets and job sheets from engineers and distributing for approval.
- Managing customer information.
- Generating reports for the Director and the branch.
- Maintenance Agreement documentation management.
Requirements:
To be successful in this role, you will have demonstrable experience of working in a fast-paced environment, with strong personal time management and relationship-building skills. You will be confident at handling complaints and have good organizational, administration, and IT skills.
What We Offer:
- 25 days holiday + bank holidays.
- Competitive salary.
- Orona Rewards - discounts and vouchers in over 800 stores.
- GP 24 access for you and your family.
- Access to Eye Test vouchers.
- Awards given for long-term company service.
- Competitive company sick pay scheme.
- Life assurance.
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