Service Administrator

1 day ago


Glasgow, Glasgow City, United Kingdom Orona Full time

Job Title: Service Administrator

About the Role:

We are seeking an experienced Service Administrator to join our team in Glasgow. As a key member of our business, you will be responsible for ensuring that our in-house databases are up-to-date with all service contract information.

Key Responsibilities:

  • General administrative duties, including receiving incoming calls and managing our inbox.
  • Taking client queries and distributing/answering as necessary.
  • Collating and recording field data submitted from engineers.
  • Supporting the ordering of parts and receipt of incoming materials.
  • Collecting timesheets and job sheets from engineers and distributing for approval.
  • Managing customer information.
  • Generating reports for the Director and the branch.
  • Maintenance Agreement documentation management.

Requirements:

To be successful in this role, you will have demonstrable experience of working in a fast-paced environment, with strong personal time management and relationship-building skills. You will be confident at handling complaints and have good organizational, administration, and IT skills.

What We Offer:

  • 25 days holiday + bank holidays.
  • Competitive salary.
  • Orona Rewards - discounts and vouchers in over 800 stores.
  • GP 24 access for you and your family.
  • Access to Eye Test vouchers.
  • Awards given for long-term company service.
  • Competitive company sick pay scheme.
  • Life assurance.


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