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Service Administrator

2 months ago

Glasgow, Glasgow City, United Kingdom Orona UK Full time
{"title": "Service Administrator", "content": "Key Responsibilities

We are seeking an experienced Service Administrator to join our Glasgow Office. This role plays a crucial part in ensuring that our in-house databases are up-to-date with all service contract information.

Key responsibilities include:

  • General administrative duties, including receiving incoming calls, managing the inbox, and allocating tasks as necessary.
  • Taking client queries and distributing/answering as necessary.
  • Collating and recording field data submitted by engineers.
  • Supporting the ordering of parts and receipt of incoming materials as required.
  • Collecting timesheets and job sheets from engineers and distributing for approval.
  • Managing customer information.
  • Generating reports for the Director and the branch.
  • Maintenance Agreement documentation management.

You will have demonstrable experience of working in a fast-paced environment where personal time management and the ability to build effective relationships is key. You will be confident at handling complaints and can demonstrate good organizational, administration, and IT skills.

What We Offer

We strive to be a great place to work and offer a wide range of experiences and opportunities that will help you achieve your career and personal goals.

  • 25 days holiday + bank holidays.
  • Competitive salary.
  • Orona Rewards - discounts and vouchers in over 800 stores.
  • GP 24 access for you and your family.
  • Access to Eye Test vouchers.
  • Awards given for long-term company service.
  • Competitive company sick pay scheme.
  • Life assurance.
", "lang_code": "en-US"}