Service Administrator

4 weeks ago


Glasgow, Glasgow City, United Kingdom Orona Full time

Job Title: Service Administrator

About the Role:

We are seeking an experienced Service Administrator to join our team in Glasgow. As a key member of our business, you will be responsible for ensuring that our in-house databases are up-to-date with all service contract information.

Key Responsibilities:

  • General administrative duties, including receiving incoming calls and managing our inbox.
  • Taking client queries and distributing/answering as necessary.
  • Collating and recording field data submitted from engineers.
  • Supporting the ordering of parts and receipt of incoming materials.
  • Collecting timesheets and job sheets from engineers and distributing for approval.
  • Managing customer information.
  • Generating reports for the Director and the branch.
  • Maintenance Agreement documentation management.

About You:

We are looking for someone with demonstrable experience of working in a fast-paced environment, who can manage their time effectively and build strong relationships with colleagues and clients. You will be confident in handling complaints and have good organizational, administration, and IT skills.

What We Offer:

  • 25 days holiday + bank holidays.
  • Competitive salary.
  • Orona Rewards - discounts and vouchers in over 800 stores.
  • GP 24 access for you and your family.
  • Access to Eye Test vouchers.
  • Awards given for long-term company service.
  • Competitive company sick pay scheme.
  • Life assurance.

How to Apply:

If you feel you have the skills and experience we are looking for, please click apply.


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