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Service Administrator

1 month ago

Glasgow, Glasgow City, United Kingdom Orona Full time

Job Title: Service Administrator

We are seeking an experienced Service Administrator to join our team in Glasgow. This role plays a key role within the business and is responsible for ensuring that the relevant in-house databases are up to date with all service contract information.

Key Responsibilities:

  • General administrative duties, including receiving incoming calls, managing the inbox, and allocating tasks as necessary.
  • Taking client queries and distributing/answering as necessary.
  • Collating and recording field data submitted from engineers.
  • Supporting the ordering of parts and receipt of incoming materials as required.
  • Collecting timesheets and job sheets from engineers and distributing for approval.
  • Managing customer information.
  • Generating reports for the Director and the branch.
  • Maintenance Agreement documentation management.

Requirements:

To be successful in this role, you will have demonstrable experience of working in a fast-paced environment where personal time management and an ability to build effective relationships is key. You will be confident at handling complaints and can demonstrate good organizational, administration, and IT skills.

Benefits:

  • 25 days holiday + bank holidays.
  • Competitive salary.
  • Orona Rewards - discounts and vouchers in over 800 stores.
  • GP 24 access for you and your family.
  • Access to Eye Test vouchers.
  • Awards given for long term company service.
  • Competitive company sick pay scheme.
  • Life assurance.