Customer Support Liaison Officer
2 days ago
Customer Support Liaison Officer Job Summary
">We are seeking a Customer Support Liaison Officer to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service to our residents during major works projects.
Main Responsibilities
">- You will be the main point of contact for residents, ensuring they receive a high standard of service.
- You will work closely with our service providers to ensure that all major works projects are delivered on time and within budget.
- You will identify and address any issues or concerns raised by residents, providing timely and effective solutions.
- You will lead on community investment and resident involvement work, partnering with local organizations to deliver social value.
- You will work with safer neighbourhood teams, external agencies, and other partners to deliver planned and major works.
Requirements
">To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- The ability to work effectively with various stakeholders.
- A good understanding of the needs of vulnerable residents.
- The ability to identify and refer concerns appropriately.
What We Offer
">As a valued member of our team, you can expect:
- A competitive salary of £20.00 per hour.
- The opportunity to work in a hybrid environment.
- Ongoing training and development opportunities to support your growth and success.
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