Client Liaison Specialist

4 days ago


WaltononThames, Surrey, United Kingdom Grand Union Full time

Job Description

We are seeking a skilled Customer Contact Advisor to join our team, who will be responsible for handling customer inquiries and resolving issues in a timely and efficient manner. The successful candidate will have experience working in a contact centre environment, with excellent communication and interpersonal skills.

The ideal candidate will have a collaborative spirit, with the ability to work effectively with internal teams and external agencies. They will also have excellent organisational skills, with the ability to prioritise tasks and manage time effectively in a fast-paced environment.

Your Key Responsibilities
  1. Handle Customer Inquiries: Handle customer inquiries over call, email, and post, ensuring that customers receive the support they need.
  2. Resolve Issues: Resolve customer issues in a timely and efficient manner, ensuring that customers are satisfied with the outcome.
  3. Schedule Repair Appointments: Schedule repair appointments using scripting tools provided, ensuring that customers receive prompt attention.
  4. Track Repair Progress: Track repair progress internally and externally, ensuring that customers are kept informed of any updates.
  5. Manage Rent Enquiries and Payments: Manage rent enquiries and payments, addressing low-level arrears in a timely and efficient manner.
  6. Identify and Signpost Customers: Identify customers who may require financial or wellbeing advice and signpost them accordingly.
  7. Encourage Self-Service Options: Encourage customers to use self-service options where possible, reducing the need for manual intervention.
  8. Maintain Accurate Customer Information: Maintain accurate and up-to-date customer information, ensuring that customer records are current and correct.
  9. Document Interactions: Document customer interactions for service improvement purposes.
Why Join Us?
  1. Competitive Salary and Benefits: A competitive salary and benefits package, reflecting the importance of this role in delivering exceptional customer service.
  2. Opportunities for Career Development: Opportunities for career development and progression, allowing you to grow and advance your career within our organisation.
  3. Collaborative Work Environment: A collaborative work environment, where you can work effectively with colleagues and external agencies to deliver exceptional customer service.
  4. Recognition and Reward: Recognition and reward for outstanding performance, demonstrating our appreciation for your hard work and dedication.


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