Operational Performance Manager

3 weeks ago

Coventry, Coventry, United Kingdom NHS Full time
Job Title: Business Performance Manager

University Hospitals Coventry and Warwickshire NHS Trust is seeking a highly motivated and enthusiastic Business Performance Manager to join their team. As a key member of the Group Management Team, you will play a crucial role in supporting the Clinical Head of Service, Group Manager, Modern Matrons, and specialty Clinical Leads in delivering high-quality patient-centered care services.

The successful candidate will be responsible for ensuring the efficient utilization of available resources, developing and implementing comprehensive business plans, and driving performance improvement initiatives. You will work closely with the Group Management Team to achieve delivery of national and local targets, develop and deliver improvement plans, and identify and implement risk reduction strategies.

Main Responsibilities:
  • Support the Group Manager in developing and implementing business objectives and targets.
  • Deliver performance against financial and activity targets.
  • Organize and manage risk within each service.
Key Accountabilities:
  1. Support the Group Manager in ensuring clear communication and robust implementation of policy, business objectives, and agreed targets.
  2. Work with the Group to deliver operational performance within Medicine Group specialties, achieving delivery of national and local targets, developing and delivering improvement plans.
  3. In liaison with the Group Manager, Associate Group Manager, and Group Finance Manager, agree and deliver against financial and activity profiles for relevant specialties, identify risks, and implement and review risk reduction strategies.
  4. Implement and review robust systems and processes to effectively manage specialty budgets and achieve financial balance within Trust budgetary rules, Standing Orders, and Standing Financial Instructions.
  5. Implement HR and governance strategies and policies within relevant services to achieve compliance with Trust policies and procedures, best practice, relevant legislation, and regulatory provisions.
  6. Responsible for improving and delivering targets by ensuring effective and efficient usage of Theatres, Treatment Rooms, and day units.
  7. Manage administrative staff, ensuring robust processes are in place to schedule patients and utilize theatre lists and clinics fully, meeting set Key Performance Indicators.
  8. Implement and review robust arrangements within relevant specialties to effectively deal with emergencies, in line with Trust policy, including elective and emergency admissions, major emergencies, and mechanical failures.
  9. Support and manage projects and key workstreams associated with services delivery.
  10. Provide oversight of medical staffing rotas, linking with the Clinical and Operational management teams to ensure all key roles are covered.
  11. Undertake project work as directed by the Group/Associate Group Manager.
  12. Work collaboratively with the Group Management team to deliver robust business plans for specialties/services.

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