IT Support Specialist

1 month ago


Leeds, Leeds, United Kingdom Global Banking School Full time

Job Title: IT Support Specialist

The Global Banking School is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing high-quality technical support to students and staff based on one of our campuses.

Salary: £35,000 - £45,000 per annum

About the Role:

We are looking for a skilled and enthusiastic IT professional who can provide exceptional support to our users. The ideal candidate will have a strong understanding of computer hardware and software, as well as experience with installing operating systems and software.

Responsibilities:

  • Assist with computer hardware and software provided by GBS, including printing and ID card production.
  • Set up and configure PC/laptop equipment with required operating systems, installing software and drivers as necessary.
  • Troubleshoot, diagnose problems, and implement corrective action procedures within prescribed guidelines.
  • Work with team members to troubleshoot complex and routine computer issues.
  • Perform one-on-one computer training on technology when necessary.
  • Provide support with password issues.
  • Follow best practice guidelines for security and privacy of networks and computer systems.
  • Perform tests and evaluations on new software and hardware.
  • Maintain records/logs of loan equipment, repairs and fixes, and maintenance schedules.
  • Provide orientation and guidance to users on new software and computer equipment.
  • Support general administration tasks such as printing, filing, processing, and collating information as required.

Essential Skills and Experience:

  • Knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
  • Experience with installing operating systems and software, computer networks, network administration, and network installation.
  • Experience providing IT support remotely and in person.
  • Knowledge of service management systems and ITIL best practice.
  • Knowledge of technical management, information analysis, and computer hardware/software systems.
  • Familiarity with programming languages, operating systems, and current equipment and technologies.


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