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Customer Liaison Specialist

2 months ago

Manchester, United Kingdom Finlay Jude Associates Ltd Full time

Job Summary:

Finlay Jude Associates Ltd is seeking a highly skilled Customer Liaison Coordinator to join our team. As a key member of our sales operations, you will play a pivotal role in driving the business forward and delivering exceptional customer experiences.

Key Responsibilities:

  • Handle and resolve all customer queries and issues in a timely and professional manner.
  • Manage internal and external relationships to ensure seamless communication and collaboration.
  • Liaise with customers, internal departments, and suppliers to ensure accurate updates and effective issue resolution.
  • Assist the management team in driving business growth and implementing process improvements.
  • Ensure all aftercare activities are implemented and effectively manage customer feedback to drive continuous improvement.
  • Manage multiple customer projects simultaneously, prioritizing tasks and meeting deadlines.

Requirements:

  • Proven experience in a similar customer service or customer experience role.
  • Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
  • Strong leadership skills, with the ability to motivate and guide a team.
  • Computer literacy, with experience of Microsoft Office.
  • Ability to work under pressure and prioritize tasks effectively.

About Us:

Finlay Jude Associates Ltd is a leading recruitment agency, delivering excellence in everything we do. We are committed to providing exceptional customer experiences and driving business growth through our sales operations.