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Dental Office Coordinator

2 months ago

Trowbridge, Wiltshire, United Kingdom Bupa Dental Care Full time
About the Role

Bupa Dental Care is seeking a highly skilled and organized Dental Receptionist to join their team in Trowbridge. As a key member of the practice, you will be responsible for providing exceptional patient care and administrative support to ensure the smooth operation of the dental practice.

Key Responsibilities
  • Meet and greet patients, providing a warm and welcoming first impression and ensuring a positive patient journey.
  • Manage appointments, answer phone calls, and update patient records with accuracy and efficiency.
  • Coordinate care packages for patients, working closely with clinicians to ensure seamless delivery of services.
  • Confidently promote and upsell Bupa Dental Care products and services, including Plan options, Finance, and Insurance claims.
  • Provide excellent customer service, both face-to-face and via email, to ensure patient satisfaction and loyalty.
  • Support the Practice Manager and clinical team in maintaining a well-organized and efficient practice environment.
  • Handle payments and maintain confidentiality of sensitive patient information.
Requirements
  • Ability to work in a fast-paced environment, remaining positive and professional at all times.
  • Previous administration or receptionist experience, preferably in a healthcare setting.
  • Strong communication skills, with the ability to interact effectively with patients, colleagues, and external partners.
  • Proficiency in Microsoft Word and Outlook, with excellent organizational skills and attention to detail.
  • Previous experience in promoting company products and services, with a proven track record of success.
  • Preferred experience with Dentally software.
What We Offer

Bupa Dental Care is committed to providing a supportive and inclusive work environment, with opportunities for career growth and development. As a valued member of our team, you will enjoy:

  • Competitive pay rates and opportunities for training and development.
  • Access to MyHealthcare, a comprehensive health and wellbeing program, including remote GP, physiotherapy, and mental health support.
  • My Bupa Extras, offering discounts at popular retailers and access to online digital fitness providers.
  • Discounted dental insurance for you and your family.
  • Additional health and wellbeing benefits, including Cycle to Work Scheme, free annual Flu vaccine, and Bupa's Menopause Plan.
  • Wagestream, allowing you to access your income before payday.
  • Access to career pathways and support throughout your working life with Bupa Dental Care.