Hotel Contract Specialist – Italy

4 weeks ago

London, Greater London, United Kingdom WebBeds Full time

Job Title: Hotel Contract Specialist – Italy

Department: Contracting

Location: Italy – home based. Alternatively, London or Palma office

Key Responsibilities:

  • Consult and agree with the Director of Contracting on the specific product requirements.
  • Expand WebBeds portfolio finding new opportunities by analysing the market trends in the destination.
  • Ensure hotels are re-contracted and on sale within specified deadlines.
  • Organize regular visits to hotels to build and/or maintain relationships. Frequent business trips are required for this role.
  • Consult and agree with the Director of Contracting on an ongoing basis regarding additions to product.
  • Negotiate and contract rates, special offers, allocations, added-value deals, overrides and other special deals ensuring WebBeds has the best rates available on the market. Leading the negotiation process for increasing booking volume in destination.
  • Regularly monitor competitor pricing and availability in line with demand.
  • Monitor sales performance analysing weekly product/sales reports to identify market trends and revenue/room nights growth opportunities or incidences.
  • Advise on preferred partner hotels in the relevant destinations, negotiate exclusive deals
  • Address and resolve any standard/service level issues with suppliers.
  • Ensure hotels are inspected and details (photos, amenities etc) updated on a regular basis.
  • Communicate destination information regarding peak dates, trade shows, visitor information etc internally.
  • Assist and explain tools and procedures to suppliers by giving supplier extranet demonstration and support.
  • Assist with group placements as necessary.
  • Manage the supplier relationship throughout the period of the contract, including dealing with close out requests and book out issues and liaising with relevant departments accordingly.
  • Co-operate with Health and Safety team to ensure reports are completed and up to date.
  • Communicate both internally and externally in a professional manner in keeping with corporate guidelines

Key Measures:

  • Company and department performance targets, objective, and budget
  • Achievement of individual objectives
  • Delivery of tasks in a timely fashion to a high quality
  • Performance appraisal

Essential Qualifications & Knowledge:

  • Contracting experience with the tourism industry; established relationships in the Italian market.
  • Strong negotiation skills, pro-active, dynamic, passionate, a team player. Willingness to go the extra mile with ambition to achieve both personal and team results.
  • Able to develop and maintain strong and trusting relationship with hoteliers.
  • Stakeholder management skills and corporate presence

Essential Experience, Skills and Behavioural Requirements:

  • Highly accurate with an excellent attention to detail.
  • Commercial awareness, problem solving and creativity
  • Time management and business strategy
  • Well-developed written and verbal communication skills in both Italian and English
  • Professional fluency in English and Italian
  • Able to work well under pressure and to meet strict deadlines.
  • A solid working knowledge of Microsoft Word, Excel and Outlook is a must.

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