Duty Manager

5 days ago


Oxford, Oxfordshire, United Kingdom SSP Group Full time

Job Summary:

We are seeking a highly motivated and experienced Duty Manager (Team Leader) to join our dynamic team at SSP Group. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our units, providing exceptional customer service, and leading by example.

Key Responsibilities:

  • Oversee the unit's opening and closing procedures, ensuring operational excellence and adhering to guidelines.
  • Guide and support colleagues, maintaining a safe working and dining environment.
  • Coordinate team efforts to achieve operational efficiency and improve service standards.
  • Recognize and celebrate exceptional service within the team, promoting inclusivity and motivation.
  • Build strong relationships with colleagues and stakeholders, communicating effectively and making thoughtful decisions.

Requirements:

  • At least 1 year of experience working as a supervisor in hospitality or retail.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Passion for delivering exceptional customer service and leading by example.

What We Offer:

  • Competitive pay rates and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to award-winning training and development programs.

About SSP Group:

SSP Group is a leading operator of food and beverage outlets in travel locations worldwide. We are proud to be an equal opportunity employer, committed to recruiting and retaining the most talented individuals from a variety of backgrounds, skills, and perspectives.


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