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Service Coordinator

2 months ago

Bradford, Bradford, United Kingdom Kings Security Full time
Job Summary

We are seeking a highly organized and skilled Service Scheduler to join our team at Kings Security. The successful candidate will be responsible for coordinating and managing service engineers' daily diaries, ensuring efficient planning of corrective, preventative, and project works.

Key Responsibilities
  • Efficiently manage service engineers' daily diaries and schedules
  • Monitor and report engineer PDA utilization and parts in queues
  • Request parts as required and arrange reattendance of further action calls
  • Liaise with engineers to ensure deadlines are kept and chase part codes with REM or supervisors
  • Order plant hire where applicable and take calls to book maintenance and corrective calls
  • Liaise with the Project Department on project scheduling and advise customers of ETA's where required
  • Meet KPIs, SLAs, and daily targets, ensuring all work is produced in a timely manner, well-presented, and error-free
Requirements
  • Excellent administration and coordination skills, with a high level of organization
  • Highly skilled in the use of office IT packages, including Microsoft Word, Excel, PowerPoint, email, and internet
  • Proven track record of good organizational skills, including time management and prioritizing
  • Ability to work under pressure and excellent interpersonal skills, with the ability to build and maintain relationships at all levels
  • Excellent communication skills, both verbal and written, and a willingness to provide cover and support when necessary
Benefits
  • Supportive and collaborative work environment
  • Company Health Care Plan
  • Company Pension
  • Life Insurance
  • 25 days holiday plus Bank Holidays
  • Development Opportunities
  • Referral Scheme
  • Employee Recognition Scheme
  • Employee Benefits Programme, including shopping vouchers and discounts
  • Cycle to Work Scheme
  • Wagestream, providing instant access to wages through our financial wellbeing tool