Service Operations Coordinator

2 days ago

Bradford, Bradford, United Kingdom Powell Full time

Job Summary:


We are seeking an experienced Service Operations Coordinator to join our team at Powell UK Service Operations Administration. This role will be a key position in the future growth of the Powell UK Service Team, supporting the team's financial and strategic objectives.


Key Responsibilities:



  • Ensure the effective scheduling of Service labour and resources to meet customer requirements.
  • Execute Service Contracts in the most cost-effective manner and provide the best possible return for the company.
  • Provide assistance with invoicing for installation, commissioning, and modification and support contracts.
  • Identify training needs and implement training programs to satisfy the needs of the Service Department.
  • Maintain effective control of Service personnel, including attendance, timekeeping, discipline, and performance monitoring.
  • Conduct Health & Safety Risk Assessments and procedural reviews to ensure and maintain best practices.
  • Provide first-line support for both internal and external customers.
  • Identify and coordinate suitable Sub-Contract resource should additional support be required.
  • Participate in the Site Report feedback process to ensure continuous improvement of site and assembly processes.
  • Ensure that the company's Health, Safety & Environmental policies and procedures are constantly adhered to all aspects of Service.
  • Participate in the assessment of competence and performance of the Service Team.

Requirements:



  • Excellent communication skills to communicate between departments and stakeholders.
  • A good technical background with appropriate levels of commercial acumen.
  • The ability to meet the expectations of both internal and external customers, clients, and suppliers through a sound understanding of their requirements, being responsive to their needs, and exceeding their requirements.
  • The ability to think through and adopt a clear, sensible approach to planning, prioritizing, and organizing tasks and activities to meet deadlines and targets, making the most efficient use of time and other resources.
  • The ability to pragmatically solve problems using varied approaches and considering all relevant factors and options before making a decision or taking action.
  • The ability to demonstrate energy, drive, commitment, and dedication to achieving both own and company success.
  • Proactive in approach, with the ability to lead a team locally and overseas to achieve departmental goals and objectives.
  • Certified management qualification or willingness to undertake vocational qualification in team leader/management or leadership skills.
  • Educated to a minimum of ONC in Electrical engineering or equivalent.
  • NEBOSH certified or similar knowledge of Health & Safety related principles.

Experience:



  • Experience and knowledge of LV/MV switchboards gained within a similar role.

Language: English

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