Service Coordinator

2 months ago


Bradford, Bradford, United Kingdom Kings Security Full time
Job Title: Service SchedulerJob Summary

We are seeking a highly organized and skilled Service Scheduler to join our team at Kings Security. The successful candidate will be responsible for coordinating and managing service engineers' daily diaries, ensuring efficient planning of corrective, preventative, and project works.

Key Responsibilities
  • Efficiently manage service engineers' daily diaries and schedules
  • Monitor and report on engineer PDA utilization and awaiting parts
  • Request parts as required and arrange reattendance of further action calls
  • Liaise with engineers to ensure deadlines are met
  • Chase part codes with REM or supervisors
  • Order plant hire where applicable
  • Take calls and book maintenance and corrective calls
  • Liaise with the Project Department on project scheduling
  • Advise customers of ETA's where required
  • Meet KPI's, SLA's, and daily targets
Requirements
  • Excellent administration and coordination skills
  • Highly skilled in the use of office IT packages (Microsoft Word, Excel, PowerPoint, Email, and Internet)
  • Proven track record of good organizational skills, including time management and prioritizing
  • Ability to work under pressure
  • Excellent interpersonal and communication skills
  • Self-motivated and a good team player
Benefits
  • Supportive and collaborative work environment
  • Company Health Care Plan
  • Company Pension
  • Life Insurance
  • 25 days holiday plus Bank Holidays
  • Development Opportunities
  • Referral Scheme
  • Employee Recognition Scheme
  • Employee Benefits Programme

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