Service Coordinator

2 weeks ago


Bradford, Bradford, United Kingdom Kings Security Full time
Job Summary

We are seeking a skilled Service Scheduler to join our team at Kings Security. The successful candidate will be responsible for organizing and managing teams of service engineers' daily diaries, ensuring efficient planning of corrective, preventative, and project works.

Main Responsibilities
  • Efficiently manage service engineers' daily diaries and monitor their PDA utilization.
  • Monitor awaiting parts, parts in, and further action queues, requesting parts as required and arranging reattendance of further action calls.
  • Arrange new ETAs with customers if joint meets fail, liaising with engineers to ensure deadlines are kept.
  • Chase part codes with REM or Supervisors, order plant hire where applicable, and take calls to book maintenance and corrective calls.
  • Liaise with the Project Department on project scheduling and advise customers of ETAs where required.
  • Meet KPIs, SLAs, and daily targets, ensuring all work is produced in a timely manner, well-presented, and error-free.
Requirements
  • Excellent administration and coordination skills, with a highly organized approach.
  • Highly skilled in the use of all office IT packages, including Microsoft Word, Excel, PowerPoint, Email, and Internet.
  • Proven track record of good organizational skills, including time management and prioritizing.
  • Ability to work under pressure, with excellent interpersonal and communication skills.
  • Excellent team player, willing to provide cover and support when necessary.
  • Clear geographical skills and self-motivation.
Benefits

Our company offers a supportive and collaborative environment, including a company healthcare plan, company pension, life insurance, and 25 days' holiday plus bank holidays. We also offer development opportunities, a referral scheme, employee recognition scheme, and an employee benefits programme, including shopping vouchers and discounts.


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