Service Coordinator
3 weeks ago
Job Title: Service Coordinator
Job Summary:
We are seeking a highly organized and skilled Service Coordinator to join our team at Kings Security. The successful candidate will be responsible for coordinating and managing teams of service engineers daily diaries, ensuring efficient planning of corrective, preventative, and project works.
Key Responsibilities:
- Efficiently manage service engineer s daily diaries
- Monitor and report engineer PDA utilization
- Monitor Awaiting parts Parts in and Further action queues
- Request parts as required and arrange reattendance of further action calls
- Arrange new ETA with customer if joint meet fails
- Liaise with engineers to ensure deadlines are kept
- Chase part codes with REM or Supervisors
- Order plant hire where applicable
- Take calls and book maintenances and corrective calls along with any other business enquiries
- Liaise with Project Department on project Scheduling
- Advise customers of ETA s where required
- Meet KPI s SLA s and daily targets
- Ensure all work is produced in a timely manner well presented and error free
- Assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department
- Ensure line manager and REM are made aware of developments problems and other issues affecting the performance of service department
- Cover Scheduling administration duties as required
Requirements:
- Excellent administration skills
- Excellent coordination skills and highly organized
- Highly skilled in the use of all office IT packages (Microsoft Word / Excel / PowerPoint/ Email and Internet)
- Proven track record of good organisational skills (including time management prioritising)
- Ability to work under pressure
- Excellent interpersonal skills and able to build and maintain relationships at all levels
- Excellent communication skills verbal and written
- Be a good team player willing to provide cover and support where necessary
- Clear geographical skills
- Self-motivated
Benefits:
- Supportive and Collaborative Environment
- Company Health Care Plan
- Company Pension
- Life Insurance
- 25 days holiday plus Bank Holidays
- Development Opportunities
- Referral Scheme
- Employee Recognition Scheme
- Employee Benefits Programme including shopping vouchers and discount; up to 1200 a year on real savings for everyday needs
- Cycle to Work Scheme
- Wagestream Get instant access to your wages through our financial wellbeing tool
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