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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FirstPort (UK). As a key member of our Property Management team, you will play a vital role in delivering exceptional customer service and support to our residents.
Key Responsibilities- Provide Timely Support: Respond to customer inquiries and resolve issues in a professional and courteous manner, ensuring a seamless experience for our residents.
- Collaborate with Colleagues: Work closely with our Property Managers and other teams to ensure effective communication and resolution of customer queries.
- Manage Customer Interactions: Accurately categorize and document customer interactions to enable data-driven insights and service improvements.
- Ensure Quality Standards: Maintain high-quality standards in all customer interactions, adhering to our company's service level targets and quality standards.
- Support Property Management: Liaise with contractors and suppliers to ensure timely resolution of customer issues and maintenance requests.
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues.
- Problem-Solving Skills: Demonstrate effective problem-solving skills, with the ability to think critically and resolve complex customer issues.
- Property Management Experience: Ideally, possess experience in property management or a related field, with knowledge of health and safety regulations.
- IT Skills: Possess excellent IT skills, including proficiency in Microsoft Office and other relevant software.
FirstPort (UK) is the UK's leading property management company, caring for our customers' homes across England, Wales, and Scotland. We pride ourselves on delivering exceptional customer service and providing a supportive work environment for our employees.
