Performance Enhancement Manager
3 weeks ago
About the Role:
The successful candidate will be responsible for leading the Operational Services directorate at MBNL, accountable for delivering the right sites in the right locations. The team undertakes operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver customer experiences at the lowest cost.
Main Responsibilities:
- Assure the problem management service to maximise performance of the service according to ITIL best practice.
- Work collaboratively with suppliers to gain sponsorship and implement improvement initiatives.
- Manage the interface with Incident Management and Change Management functions.
Requirements:
- Strong experience in establishing, developing, and managing operations functions.
- Detailed knowledge of methodologies, processes, and capabilities required to deliver best-in-class technical and business services.
- ITIL certification to either Practitioner Level or Managing Professional.
Salary: £80,000 - £100,000 per annum.
About MBNL:
At MBNL, we strive for equality, diversity, and inclusion, unlocking innovation and evolving how we work to deliver world-class infrastructure.
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