Claims Resolution Specialist

3 weeks ago


Lincoln, United Kingdom HomeLet Full time
Claims Handler Job Description

HomeLet is seeking a skilled Claims Handler to join their team. As a Claims Handler, you will play a crucial role in managing the claims process from instruction to finalization.

Key Responsibilities:
  • Claims Handling: Adhere to all relevant policies, Standard Operating procedures, regulatory, and business service level agreements.
  • Input, assess, and manage a portfolio of claims, storing relevant documents and evidence on corresponding systems for audit purposes.
  • Deliver exceptional service to all customers, primarily through telephone and email communication.
  • Undertake detailed fact-finding, paying close attention to detail to highlight any barriers that may prevent the claim from progressing.
  • Make every effort to pursue tenants and guarantors for unpaid rents where possible in a professional and empathetic manner.
  • Accurately manage and calculate financial payment requisitions as part of the claim, ensuring payments are made to the policyholder efficiently with relevant tracking and recording in place.
  • Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger.
  • Escalate where appropriate any fraud indicators highlighted from fraud measures in place.
Legal Activities:
  • Serve legal notices to the tenant tailored to their circumstances and in line with current legislation to regain possession of the property as efficiently as possible while managing and escalating any associated risks.
  • Collaborate with the Litigation Team and In-House Solicitors to ensure that the legal service provided is robust, low-risk, and efficient.
Qualifications and Experience:
  • 3 GCSEs at grade C or above, including English and Maths.
  • Administrative and customer service experience.

As a Claims Handler at HomeLet, you will have the opportunity to work in a dynamic and customer-focused team, with a focus on collaboration and delivering ambitious objectives. If you are a skilled and detail-oriented individual with excellent communication skills, we encourage you to apply for this role.



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