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Claims Resolution Specialist
4 weeks ago
At HomeLet Careers, we're seeking a skilled Claims Resolution Specialist to manage the process of claims from instruction through to finalisation and closure effectively. This role involves providing advice and support throughout claims to agents in a timely manner and seeking advice from Legal Partners to ensure legal obligations are met and Insurer costs are minimised as far as possible. The ideal candidate will take a proactive and hands-on approach to claims handling while embracing our company's vision and values.
Key Responsibilities
• Adhere to all relevant policies, Standard Operating processes, regulatory and business service level agreements.
• Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes.
• Deliver exceptional service to all customers, primarily by telephone and also via email & post.
• Undertake detailed fact finds, paying great attention to detail, thereby highlighting any barriers which may prevent the claim from progressing.
• Make every effort to pursue tenants and guarantors for unpaid rents where possible in a professional and empathetic manner.
What We Offer
As a Claims Resolution Specialist at HomeLet Careers, you'll have the opportunity to work in a dynamic and customer-focused team, where collaboration is key. We're proud of our culture and offer internal progression opportunities. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we'd love to hear from you.