Claims Resolution Specialist
5 days ago
Claims Handler Role Overview
HomeLet is seeking a skilled Claims Handler to join their team. As a Claims Handler, you will be responsible for managing the claims process from instruction to finalisation and closure. This involves providing advice and support to agents, seeking advice from Legal Partners to ensure legal obligations are met, and taking a proactive approach to claims handling.
Key Responsibilities
- Adhere to all relevant policies, Standard Operating processes, regulatory and business service level agreements.
- Input, assess, and manage a portfolio of claims, storing relevant documents and evidence on corresponding systems for audit purposes.
- Deliver exceptional service to customers, primarily through telephone and email communication.
- Undertake detailed fact finds, paying close attention to detail to highlight any barriers that may prevent the claim from progressing.
- Make every effort to pursue tenants and guarantors for unpaid rents in a professional and empathetic manner.
- Accurately manage and calculate financial payment requisitions as part of the claim, ensuring payments are made to the policy holder efficiently with relevant tracking and recording in place.
- Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger.
- Escalate any fraud indicators highlighted from fraud measures in place.
- Carry out any other tasks required by your line manager.
Legal Activities
- Serve legal notices to tenants tailored to their circumstances and in line with current legislation to regain possession of the property as efficiently as possible while managing and escalating any associated risks.
- Collaborate with the Litigation Team and In-House Solicitors to ensure the legal service provided is robust, low-risk, and efficient.
Qualifications and Experience
- 3 GCSEs at grade C or above, including English and Maths.
- Administrative and customer service experience.
Benefits
- Competitive salary.
- Competitive holiday allowance with the option to buy additional days.
- Death in Service benefit of x4 salary.
- Company pension scheme.
- Enhanced maternity and paternity leave packages.
- Flexible benefits package allowing you to add additional benefits to your overall package.
- Referral schemes.
- Discounted rates on PIB products.
- First-class employee benefits and welfare package to support employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and more.
- Volunteering day to support the local community and engage with charities.
- Wide range of discounts, including a kids pass giving you discounts to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects, and more.
- Comprehensive learning and development framework, including professional study options and apprenticeships available to all employees to support career development.
- Part of the PIB Community Trust, supporting fundraising and applying for grants from PIB Group towards your chosen charity.
- PIB Group committed to improving their environmental impact in a responsible way.
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