Collections Specialist

7 months ago


Lincoln, United Kingdom goodlord Full time

Lincoln based 2 days a week with 3 days working remotely

Insurance Claims Facilitator - working as part of the Rent and Legal Protection Insurance Claims team

**Our mission**:
One in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world

We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission

**The Opportunity**:

- Responsible for negotiating a resolution between landlords, guarantors, letting agents and tenants
- Supporting all insurance aspects of the claims process from submission to conclusion of the claim
- Overseeing repayment arrangements in the result of a resolution.
- Responding to inbound queries from internal and external stakeholders

**What we need from you**:

- Experience within debt recovery (or similar dispute resolution role) in a regulated environment.
- Ability to build and maintain relationships quickly and effectively
- Strong numerate and IT literacy skills, working with various software packages in a fast paced, autonomous environment.

**It would be great if (but not essential)**:

- You have previously worked in the lettings industry or within an insurance environment.

**What's in it for you**:

- **Grow with Goodlord**: your development is important to us. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too
- **Your well-being matters**: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
- **Supporting your family**: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

**What’s next?**

A full job spec is available on request

**Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer**

**Regrettably we are not able to provide sponsorship for this role**

**No agencies please - we have tried and trusted partners we would turn to should we require support


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