Customer Service Specialist

3 weeks ago


Lincoln, Lincolnshire, United Kingdom Barker Ross Group Full time
Job Title: Customer Service Specialist

We are looking for a skilled Customer Advisor to work in a temporary part-time capacity with the possibility of becoming permanent in Lincoln.

This role involves handling incoming calls on behalf of Lincolnshire County Council Services, delivering high-quality customer service and managing difficult situations with poise.

Key Responsibilities:
  • Gathering initial information from customers and collecting details for evaluation purposes
  • Identifying relevant information, guidance, and solutions for customers
  • Accurately documenting all information obtained and decisions made
  • Providing respectful, impartial, and professional customer service
  • Collaborating with experts to determine next steps for customers
  • Prioritizing urgent communications

Salary Information: £12.08 per hour

About this Position: This opportunity allows you to work in a variety of services that have a significant impact on people's lives in a collaborative and supportive environment.

Necessary Qualifications:
  • Customer service expertise
  • Proficiency in IT, including Microsoft Office applications
  • Previous experience in social care is beneficial
Benefits:
  • A competitive hourly rate
  • The chance to work in a diverse range of services that affect people's lives
  • A supportive team atmosphere


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