Customer Service Specialist
3 weeks ago
We are looking for a skilled Customer Advisor to work in a temporary part-time capacity with the possibility of becoming permanent in Lincoln.
This role involves handling incoming calls on behalf of Lincolnshire County Council Services, delivering high-quality customer service and managing difficult situations with poise.
Key Responsibilities:- Gathering initial information from customers and collecting details for evaluation purposes
- Identifying relevant information, guidance, and solutions for customers
- Accurately documenting all information obtained and decisions made
- Providing respectful, impartial, and professional customer service
- Collaborating with experts to determine next steps for customers
- Prioritizing urgent communications
Salary Information: £12.08 per hour
About this Position: This opportunity allows you to work in a variety of services that have a significant impact on people's lives in a collaborative and supportive environment.
Necessary Qualifications:- Customer service expertise
- Proficiency in IT, including Microsoft Office applications
- Previous experience in social care is beneficial
- A competitive hourly rate
- The chance to work in a diverse range of services that affect people's lives
- A supportive team atmosphere
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